Creative 74

Holidaymaker Experience

The All Mountain Rental website was designed to allow holiday makers to research the equipment available for hire and to then book their ski/snowboard equipment in advance so that it is ready and waiting when they arrive on holiday. The site was designed and built from scratch and delivers an intuitive and easy online ordering process that is familiar to web users.  One website currently acts as the reservation system for shop stores in Morzine and Verbier.

.. delivers an intuitive and easy online ordering process ..

Based upon the concept of a shopping cart/basket, holiday makers select their equipment and add it to the basket.  They are then requested to personalise each equipment reservation with their name, age, sex, height, weight and other criteria that allows the shop to set-up the equipment ready for delivery.

The website was also designed with the concept of sharing an order within a group of holidaymakers.  Knowing that large groups would necessitate more than one person to reserve equipment, each order can easily be shared and added to or modified at any time.

Emails are automatically sent out by the system upon completion of an order.  A reminder is also sent 2 days before they leave to go on holiday, again summarising their order ready for printing should they wish to take a printed copy on holiday.

Client Experience

Staff at all mountain rental are able to log-in to the website and perform vital administration tasks immediately and without fuss including viewing and editing existing orders.

Staff are also able to view detailed web statistics, revealing the number of visitors to the website each day, their behaviour whilst on the website as well as data showing conversion rates (those making reservations compared to number of site visitors).

The website also tightly integrates to All Mountain Rentals existing software systems allowing orders placed via the website to be downloaded into store based software for further processing.